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Sometimes it's just about the little things that make a biggest difference. Simple things can often have quite an impact not only on ourselves, but on others too. And that includes your customers as well as your personal life. It's not rocket science to achieve happy customers with a stronger and longer life relationship, or to start implementing a new way of working and living into your life. Quite often we are searching for something outside of us to have an impact and to make that difference, when all it takes is to look a bit deeper within.